Privacy Policy

Sparta Heating Ltd / Sparta Care Ltd are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website or engage with our services, in accordance with data protection laws such as the UK GDPR and the Data Protection Act 2018.

1. Information we collect

We may collect and process the following personal information:

• Contact information: name, address, phone number, and email when you contact us, request a quote, or book a service.
• Service-related details: property information, boiler or heating system details, and any other data necessary to carry out our work.
• Payment details: billing address and transaction details (processed securely via trusted payment providers).
• Website visits: the pages you view, the site you came from, your country, and your type of device and browser. These are counted without cookies and can't be traced back to you (see Cookies below).

2. How we use your information

• Deliver plumbing, gas, and heating services, including servicing and repair
• Manage appointments, respond to enquiries, and provide customer support
• Process payments and send invoices
• Send service reminders and maintenance recommendations
• Improve our website and customer experience
• Meet legal or regulatory obligations

3. Marketing communications

With your explicit consent, Sparta Heating Ltd / Sparta Care Ltd may use your email address and telephone number to send service reminders (e.g. annual boiler servicing), share exclusive offers or seasonal discounts, and notify you of new services or company updates.

You can opt out at any time by clicking the unsubscribe link in emails, replying "STOP" to SMS messages, or contacting us directly. We will never send unsolicited marketing messages or share your data with third parties for their own marketing purposes.

4. Sharing your information

We do not sell your personal data. We may share your information with:

• Trusted third-party providers (e.g. payment processors, booking platforms, email/SMS services) who help us deliver our services
• Our website provider, Albionix, whose systems store the enquiries and care plan sign-ups you send through this website and deliver them to our office by email (using Supabase, on servers in London, and Resend)
• Professional advisors (e.g. accountants or legal consultants)
• Regulatory authorities if required by law

All third parties are required to keep your information confidential and use it only for the purposes we've agreed.

5. Cookies

Our website doesn't use cookies. We count visits with Vercel Web Analytics, which works without cookies and doesn't store your IP address: a visitor is only recognised for 24 hours, so the statistics can't be traced back to you. Services we link to, such as GoCardless for Direct Debits, have their own privacy and cookie policies.

6. Data retention

We keep your personal data only for as long as necessary to provide services, meet legal or accounting requirements, and maintain service records (e.g. for warranty or safety certification purposes).

7. Your rights

Under applicable data protection laws you have the right to access the personal data we hold about you, request correction or deletion, object to certain types of processing (e.g. direct marketing), withdraw your consent at any time, and request a copy of your data in a portable format.

To exercise any of these rights, contact us at info@spartaheating.com.

8. Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is entirely secure.

9. Contact us

Sparta Heating Ltd / Sparta Care Ltd
21 Heron Walk, North Hykeham, Lincoln, LN6 9TR
01522 424102 / 07384 501932
info@spartaheating.com